Premium Elasticsearch Support
Stop getting caught off-guard by unforeseen issues with your Elasticsearch cluster.
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Support Plans
No matter how large your Elasticsearch deployment, we have a support plan to fit your needs.
Assist
For larger teams with some Elasticsearch experience and need infrequent support.
- 8 support tickets per month
- Elasticsearch Monitoring
Engineer
For teams inexperienced with Elasticsearch and need guidance on a medium sized project.
- 16 support tickets per month
- Quarterly meetings to review setup
- 8 hour SLA
- Dedicated support
Architect
For teams inexperienced with Elasticsearch and have a large scale project.
- Unlimited support tickets
- Monthly meetings
- 4 hour SLA
- Elasticsearch Monitoring
Production
For teams that want us to handle Elasticsearch for them. We'll take the pager.
- Unlimited support tickets
- Bi-weekly meetings
- 24/7/365 on-call for Elasticsearch
- 1 hour SLA
- Elasticsearch Monitoring
Features
| Breakdown of features | Assist | Engineer | Architect | Production |
|---|---|---|---|---|
Shared Slack Channel We'll create a shared Slack channel for low friction communication | ||||
Elasticsearch monitoring All support packages include setup of our Elasticsearch monitoring solution | ||||
Support tickets per month A support ticket is any issue you're having with Elasticsearch | 8 | 16 | Unlimited | Unlimited |
Number of nodes We charge a flat rate that doesn't change based on your node count | Unlimited | Unlimited | Unlimited | Unlimited |
Response time Response time SLA | 2 business days | 8 hours | 4 hours | 1 hour |
Meetings We'll meet with your team to review questions and setup | Annual | Quarterly | Monthly | Bi-weekly |
On-call rotation Dedicated on-call rotation for critical issues with 24/7/365 coverage |
Our Experts
At Your Service
Whether you have an immediate burning issue with your cluster, considering rearchitecting for scalability, or need help configuring monitoring, we're here to help.
Start today with a free 1-hour consultation.